Our Customers, colleagues and communities are at the heart of what we do. Therefore as a result of the Covid-19 situation and following the recommendation of the WHO and various Governments, we are taking a number of actions that prioritise their concerns.
Many of our teams are now working from home. We have also applied the advised protocols for the remaining colleagues who are maintaining our operation, including cleaning work spaces, following hygiene requirements such as washing hands regularly & thoroughly, providing hand sanitisers and promoting ‘social distancing’.
Will deliveries be impacted?
We have good stocks and are deliverying many orders next day, however in certain parts of the country delays can occur. If we anticipate a delay with your order one of our customer care team will contact you via email as soon as possible.
Are deliveries contactless?
Yes, we are working with all the major carriers who have adopted contact free deliveries.
Our normal return policy is still in place but if you have a concern about a return or are having to self isolate then please contact our customer care team who are always here to help.
How much do you charge for delivery?
Delivery is FREE of charge on all orders above £50 to most UK mainland addresses. If the order is less than £50 then there is a small charge of £4.95 to cover postage and packaging. (For delivery to Northern Ireland, Republic of Ireland, Channel Islands, Scottish Highlands and Islands and any other European destination please check shipping costs and delivery time scales at the checkout.)
When will I receive my order?
As part of our mission statement we aim to get your order dispatched as quickly as possible. Most orders placed before 4pm are shipped the very same working day. (If you place your order on Saturday or Sunday we will send on the Monday following) Currently we use DPD & Yodel to deliver parcels and Royal Mail for smaller items.
Yodel deliver on a Saturday so if you place your order before 4pm on Friday you should get the order the next day for no extra charge (Postcode exceptions apply, excludes business addresses).
If the item is over-sized and may need to arrive on a pallet we will contact you to make suitable delivery arrangements.
When your order is dispatched we will automatically email you with the dispatch method and full tracking details (if applicable).
If your delivery is urgent please call our sales line as we may be able to offer a faster delivery option, this includes weekend deliveries (an extra charge will be incurred on timed deliveries). Tel: 01226 388889.
How will it be delivered?
Most of our orders are sent via DPD/Yodel and full tracking details are emailed on the night before delivery will be made. These tracking details will show detailed scans from your parcel along its journey and also display estimated delivery times.
Smaller items are sent via Royal Mail and should be with you within a couple of days. (During busier times and in the run up to Christmas please allow approximately 5-7 working days before contacting our customer care team)
Please note that if an item is to be delivered by a pallet. The pallet company will call you to book in the delivery date. Pallet deliveries are to the Kerbside only.
Will I need to be in when my order arrives?
Ideally yes, but if you happen to be out we can pass a message onto our couriers to leave items in safe places or with neighbours. Delivery comments/instructions can be made at the final stage of the order process.
If you miss delivery our courier will automatically attempt to re deliver the next day or leave a card through your door allowing you to re-arrange the delivery on a day to suit.
If you have any specific delivery requirements please contact us and we will do everything we can to help. Tel: 01226 388889 or email firstname.lastname@example.org