Customer FAQs
We've put together a useful list of frequently asked questions here at Christmas HQ!
| How much do you charge for delivery? | Standard delivery is free on orders £50 and over. Less than £50 we charge £3.99 and also offer a popular next day service for £5.99. |
| Where are you based? | We are in the heart of Yorkshire (Barnsley) and ship all our items from the UK. |
| When are your phone lines open from? | We are open 7 days a week, we extend our times during peak periods. Monday- Friday 9am-5pm and Saturday-Sunday 8am- 5pm. |
| Do you have a shop we can visit? | I'm afraid we are online based and at this time do not have a shop. Orders cannot be collected due to health and safety concerns. |
| Do you deliver outside the UK? | At this moment no, but we are looking to try and have European shipping options in place as soon as possible. |
| Which couriers do you use? | We use a mix of couriers including: DPD, DHL, EVRi and Royal Mail. When your order is dispatched you will be sent full tracking information |
| Do you offer a weekend delivery? | Yes, if a weekend delivery is available it will show you the options and costs at the checkout. |
| What payment options do you offer? | We take most major payment cards including this year the option to pay for your order in 3 installments using Klarna Pay. |
| What guarantee do your products come with? | Our Everland trees come with a 10 year guarantee and all other items a standard 1 year warranty. |