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Home Customer FAQs

Customer FAQs

We've put together a useful list of frequently asked questions here at Christmas HQ!

How much do you charge for delivery? Standard delivery is free on orders £50 and over. Less than £50 we charge £3.99 and also offer a popular next day service for £5.99.
Where are you based? We are in the heart of Yorkshire (Barnsley) and ship all our items from the UK.
When are your phone lines open from? We are open 7 days a week, we extend our times during peak periods. Monday- Friday 9am-5pm and Saturday-Sunday 8am- 5pm.
Do you have a shop we can visit? I'm afraid we are online based and at this time do not have a shop. Orders cannot be collected due to health and safety concerns.
Do you deliver outside the UK? At this moment no, but we are looking to try and have European shipping options in place by September 2021.
Which couriers do you use? We use a mix of couriers including: DPD, DHL and Royal Mail. When your order is dispatched you will be sent full tracking information
Do you offer a weekend delivery? Yes, if a weekend delivery is available it will show you the options and costs at the checkout.
What payment options do you offer? We take most major payment cards including this year the option to pay for your order in 3 installments using Klarna Pay.
What guarantee do your products come with? We offer a 2 year guarantee on all lighting products. Our Everland trees come with a 10 year guarantee and all other items a standard 1 year warranty.
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