"How much do you charge for delivery?"
We try and keep our delivery options easy to understand:
• Order value over £50.00 ~ FREE Standard Delivery (2-4 days)
• Order value below £50.00 ~ £3.99 (2-4 days)
• Next day delivery ~ £5.99
• 2-4 day delivery to BT postcodes ~ £5.99
• Next day delivery to BT postcodes ~ £9.99
For delivery to Channel Islands, Scottish Highlands and Islands, please check shipping costs and delivery time scales at the checkout. Please note, we will be adding European and Irish delivery options very soon, so please do come back!
We have had to add a delivery cost to BT postcodes due to the increasing costs passed on from our carriers. Even with the charges added above we still do not cover the costs of sending orders into Northern Ireland.
"When will I receive my order?"
As part of our mission statement we aim to get your order dispatched as quickly as possible. Most orders placed before 4pm are shipped the very same working day. (If you place your order on Saturday or Sunday and choose express delivery at checkout, your order should be delivered on the Monday*) Currently we use DPD & DHL to deliver parcels and Royal Mail for smaller items.
If the item is over-sized and may need to arrive on a pallet, we will contact you to make suitable delivery arrangements.
When your order is dispatched we will automatically email you with the dispatch method and full tracking details (if applicable).
If your delivery is urgent please call our sales line, as we may be able to offer a faster delivery option. This includes weekend deliveries (an extra charge will be incurred on timed deliveries). Tel: 01226 388889.
"How will it be delivered?"
Most of our orders are sent via DPD/DHL and full tracking details are emailed on the night before delivery will be made. These tracking details will show detailed scans from your parcel along its journey and also display estimated delivery times.
|DPD Tracking||DHL Tracking|
Smaller items are sent via Royal Mail and should be with you within a couple of days. (During busier times and in the run up to Christmas, please allow approximately 5-7 working days before contacting our customer care team)
Do you ship into Europe?
At the moment we only ship to UK addresses, but are working on a European solution which we hope to have in place for our customers very soon.
Please note that if an item is to be delivered by a pallet, the pallet company will call you to book in the delivery date. Pallet deliveries are to the Kerbside only.
"Will I need to be in when my order arrives?"
Ideally yes, but if you happen to be out you can manage your delivery via the courier tracking (Includes leave in a safe place, with neighbour or select a different delivery day). Delivery comments/instructions can be made at the final stage of the order process.
If you miss delivery, our courier will automatically attempt to re-deliver the next day or leave a card through your door, allowing you to re-arrange the delivery on a day to suit.
If you have any specific delivery requirements, please contact us and we will do everything we can to help.
Email email@example.com or if we are online speak to one of our team via 'Live Chat'.
*Express next day delivery is only to UK mainland addresses. Other locations can take longer up to 3-4 days.