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Home Our Guarantees and Warranties

Our Guarantees and Warranties

UK Christmas World is proud to offer our customers high quality products, meaning that we’re able to provide an extended warranty for your peace of mind. At UK Christmas World, we like to keep things simple, which is why we offer a one-year warranty on every item on our website.*

All our products are guaranteed for 12 months from the date of purchase. Please be aware that the guarantee is void if the goods show any signs or evidence of misuse, neglect, damaged caused by accident or the goods have been altered or modified in any way. Only the correct transformer / power supply should be used in conjunction with all of our products and using substitute transformers or power supplies could void your warranty and affect your right to a refund / replacement.

If you’re looking to return a faulty or unsuitable product, please visit our returns page for details on how to do this.

Please note that items that are perishable such as scented tree hangers, sweets and chocolates, are not covered under warranty.

*Certain items cannot be covered under warranty due to their perishable nature, including products which have a shelf-life or are consumable. This would include items such as sweets or chocolates or items with a dissipating scent such as Scentsicles Tree Hangers. For these products, please refer to product labelling.

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