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Damaged or Faulty Returns

What if my item is faulty or arrived damaged?

Please fill out the form below and one of your friendly customer care team will be in touch within 48 hours.


Useful information about your return

  • If your item has arrived damaged please let us know within 30 days of your order delivery.
  • If your item develops a fault within the first 30 days from delivery we can look to replace or refund the item.
  • If your item develops a fault after 30 days we are unable to issue a refund but are able to offer a replacement/repair for the length of your warranty.

Here at UK Christmas World we fully comply with the Consumer Contracts Regulations.

Our full returns and exchanges policy can be found by clicking here.

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