"How much do you charge for delivery?"
We try and keep our delivery options easy to understand.
|Order value £50.00 and above||FREE standard delivery (2 - 4 days)|
|Order value below £50.00||£3.99 (2 - 4 days)|
|Next day delivery (Monday-Friday)*||£5.99|
|2-4 day delivery to BT postcodes||£9.99|
|Next day delivery to BT postcodes||£19.99|
|Jersey standard delivery (2-4 days)||£19.99|
|IOM standard delivery (2-4 days)||£14.99|
For delivery to Channel Islands, Scottish Highlands and Islands please check shipping costs and delivery time scales at the checkout.
We have had to add a delivery cost to BT postcodes due to the increasing costs passed on from our carriers. Even with the charges added above we still do not cover the costs of sending orders into Northern Ireland.
*If you place a standard next day delivery order on Friday before order cut off this will be delivered on Monday. For weekend delivery please use the Saturday/Sunday options when checking out.
**Saturday and Sunday is to UK mainland postcodes. This excludes business addresses and the Scottish Highlands, Islands, IOW and IOM.
** Due to delays with carriers we have removed our European delivery options for now ~ we apologise for any inconvenience caused **
We are pleased to now offer shipping into Europe via our partners DPD.
Please note that prior to delivery any duty and local taxes will need to be paid. All items are shipped duty and tax unpaid.
When placing an order please ensure the delivery address is correct and a contact number is given as this information is needed when we submit customs information for the order.
For larger orders please contact our customer care team first as currently via DPD we can only ship one large box per order. Click here to contact our customer care team.
|Ireland (5-7 Days via DPD )||£19.99|
|France (5-10 Days via DPD )||£19.99|
|Germany (5-10 Days via DPD )||£19.99|
|Belgium (5-10 Days via DPD )||£19.99|
|Spain (5-10 Days via DPD )||£29.99|
|Italy (5-10 Days via DPD )||£29.99|
"When will I receive my order?"
As part of our mission statement we aim to get your order dispatched as quickly as possible.
Most orders placed before 4pm are shipped the very same working day. (To get your order on a Saturday please select Saturday Delivery at the checkout. To get your order on a Sunday please select Sunday Delivery at the checkout. If you place your order on Saturday or Sunday and choose express delivery at checkout, your order should be delivered on the Monday with DPD***) Currently we use DPD/DHL to deliver parcels and Royal Mail/Hermes for smaller items.
Our European orders are all sent via DPD. Due to the extra time to clear customs delivery ranges from 3-10 days. We recommend placing orders early this year if you require an order shipping outside the UK.
If the item is over-sized and may need to arrive on a pallet, we will contact you to make suitable delivery arrangements.
When your order is dispatched we will automatically email you with the dispatch method and full tracking details (if applicable).
"How will it be delivered?"
Most of our orders are sent via DPD/DHL and full tracking details are emailed on the night before delivery will be made. These tracking details will show detailed scans from your parcel along its journey and also display estimated delivery times.
Smaller items are sent via Royal Mail/Hermes and should be with you within a couple of days. (During busier times and in the run up to Christmas, please allow approximately 5-7 working days before contacting our customer care team)
If an item is to be delivered via pallet, we will email you on the date of despatch to provide you with a delivery update. Please note that pallet deliveries are to the nearest kerbside only.
"Will I need to be in when my order arrives?"
Ideally yes, but if you happen to be out you can manage your delivery via the courier tracking (includes leave in a safe place, with neighbour or select a different delivery day). Delivery comments/instructions can be made at the final stage of the order process.
If you miss your delivery, our courier will automatically attempt to re-deliver the next day or leave a card through your door, allowing you to re-arrange the delivery on a day to suit you.
If you have any specific delivery requirements, please contact us and we will do everything we can to help.
Email firstname.lastname@example.org or if we are online, speak to one of our team via 'Live Chat'.
***Express next day delivery is only to UK mainland addresses. Other locations can take longer up to 3-4 days.