"How much do you charge for delivery?"
We try and keep our delivery options easy to understand.
|Order value £50.00 and above||FREE standard delivery (2 - 4 days)|
|Order value below £50.00||£3.99 (2 - 4 days)|
|Next day delivery (Monday-Friday)*||£5.99|
|2-4 Day Delivery to BT Postcodes||£9.99|
|Next Day Delivery to BT Postcodes||£19.99|
|Jersey standard delivery (2-4 days)||£19.99|
|IOM standard delivery (2-4 days)||£14.99|
"When will I receive my order?"
As part of our mission statement we aim to get your order dispatched as quickly as possible.
Most orders placed before 4pm are shipped the very same working day. (To get your order on a Saturday please select Saturday Delivery at the checkout. To get your order on a Sunday please select Sunday Delivery at the checkout. If you place your order on Saturday or Sunday and choose express delivery at checkout, your order should be delivered on the Monday with DPD***) Currently we use DPD/DHL to deliver parcels and Royal Mail/Hermes for smaller items.
Our European orders are all sent via DPD. Due to the extra time to clear customs delivery ranges from 3-10 days. We recommend placing orders early this year if you require an order shipping outside the UK.
If the item is over-sized and may need to arrive on a pallet, we will contact you to make suitable delivery arrangements.
When your order is dispatched we will automatically email you with the dispatch method and full tracking details (if applicable).
"How will it be delivered?"
Most of our orders are sent via DPD/DHL and full tracking details are emailed on the night before delivery will be made. These tracking details will show detailed scans from your parcel along its journey and also display estimated delivery times.
Smaller items are sent via Royal Mail/Hermes and should be with you within a couple of days. (During busier times and in the run up to Christmas, please allow approximately 5-7 working days before contacting our customer care team)
If an item is to be delivered via pallet, we will email you on the date of despatch to provide you with a delivery update. Please note that pallet deliveries are to the nearest kerbside only.
"Will I need to be in when my order arrives?"
Ideally yes, but if you happen to be out you can manage your delivery via the courier tracking (includes leave in a safe place, with neighbour or select a different delivery day). Delivery comments/instructions can be made at the final stage of the order process.
If you miss your delivery, our courier will automatically attempt to re-deliver the next day or leave a card through your door, allowing you to re-arrange the delivery on a day to suit you.
If you have any specific delivery requirements, please contact us and we will do everything we can to help.
Email email@example.com or if we are online, speak to one of our team via 'Live Chat'.
***Express next day delivery is only to UK mainland addresses. Other locations can take longer up to 3-4 days.