Pack of 6 Citronella Candles in Tropical Glass Pots

Product Code: 20285

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FREE UK MAINLAND DELIVERY ON THIS ITEM!

*For more info on delivery please see the delivery tab below. Free delivery is to UK Mainland postcodes only.

Features

What's In The Box

Dimensions

Delivery

How Much Do You Charge For Delivery?

Delivery on all orders is FREE to any UK mainland postcode*

*We have had to add a delivery cost to BT postcodes due to the increasing costs passed on from our carriers. Even with the charges added above we still do not cover the costs of sending orders into Northern Ireland. The delivery cost to Northern Ireland is £9.99.

At this moment in time we cannot ship items to the Isle of Man, Scottish Islands or the Channel Islands.

When Will I Receive My Order?

We aim to dispatch all orders as quickly as possible. Most of our orders are delivered within 2-4 days unless the item is on a pre order.

We ship items from several different locations, therefore, your order could be spread over multiple deliveries. You will receive tracking information for each individual parcel as your items are despatched.

Who Will Deliver My Item?

Currently, we use Royal Mail, Evri, Yodel, APC and DPD to deliver our parcels. You will receive full tracking details and via email the night before delivery. Your tracking number will show delivery updates as the parcel moves along its journey and you will normally be allocated a delivery estimate before 11am. Smaller items are sent with Royal Mail or Evri.

If your item is oversized, it may need to arrive on a pallet or via a van delivery. In this instance, our customer care team will contact you to make suitable arrangements. We will email you on the date of despatch to provide you with a delivery update and important information will be provided. Please be aware that pallet deliveries are to the nearest kerbside only, so if your item is particularly large, it may be helpful to have an extra pair of hands that you can call on.

How Will I Know When To Expect My Order?

Once your order is despatched, we will email you and let you know. We’ll tell you which service the order has been despatched with and provide you with full tracking details where applicable. Your tracking number is usually active from around 7pm on the date of despatch and so it may not work when you initially receive the despatch confirmation email.

Will I Need To Be In When My Order Arrives?

It’s always best if you are in to accept your delivery, but if you do happen to be out, you can manage your delivery via the courier tracking apps. You can normally provide instructions for the courier such as leave in a safe place, leave with a neighbour or select a different delivery date. Delivery comments and instructions can also be added to your order at the final stage of the order process. Please note that if you nominate a safe place or neighbour, this is done at your own risk and we cannot be held responsible for events that might occur once delivery has been made. If you have previously selected a safe place or neighbour, please be aware that this could be a default location for deliveries to your address. We ask you to consider this when making a purchase.

If you do miss your delivery, the courier will normally attempt delivery the next day or leave a card through your door so you can rearrange delivery on a day that is convenient for you.

If you have any questions, queries or concerns about a delivery, please don’t hesitate to contact our customer care team and we will do everything we can to help you. You can email us at info@ukchristmasworld.com or use our handy Live Chat function.

Where Can I Track My Order?

We'll always include tracking wherever possible. Please click on the corresponding courier to track your parcel in the emailed dispatch notification.

Pallet Deliveries

Please note that if an item is to be delivered by a pallet (the majority of heavier or larger items such as giant sleighs or commercial items) the pallet company will call you to book a delivery date. Pallet deliveries are to the kerbside only and estimated delivery is 3-5 business days.

During busier times, especially in the run up to Christmas, please allow approximately up to 7 working days for your order to arrive before contacting our customer care team.

When You Receive Your Order

Although we do everything we can to get your order to you as safely as possible, it's very important to check your order immediately for any visible signs of damage. Please check your order as soon as you receive it and let us know about any issues straight away. You can email our friendly and helpful team at info@ukchristmasworld.com or click on the Chat button to speak to one of our customer care representatives. For full details, view our Terms & Conditions.

All damages must be reported within 30 days from date of purchase.